Refund & Cancellation Policy
Sai Ayush Ayurveda Hospital (KPHB & Madeenaguda) strives for transparent, patient-friendly bookings and payments. This policy covers consultations, therapies, packages, and IP services.
Quick Timelines (At a Glance)
Consultations
Cancel or reschedule ≥ 6 hours before the confirmed slot.
Therapy sessions
Cancel or reschedule ≥ 12 hours before the scheduled slot.
Classes/Workshops
Cancel or reschedule ≥ 24 hours before the class starts.
Packages/Memberships
Full refund within 7 days if unused; pro-rata if partly used.
≥ 72 hrs: 100% refund24–72 hrs: 50% refund< 24 hrs: Non-refundable (except documented emergencies)
Cancellations & Rescheduling
Doctor Consultations
- • Allowed up to 6 hours before the confirmed slot (IST)
- • After this window: no refund for late cancellation/no-show
- • Goodwill: one complimentary reschedule if requested within 48 hours of a missed slot (subject to availability)
Therapy Sessions
- • Allowed up to 12 hours before the slot (IST)
- • After this window: 50% fee applies or one session forfeited (if part of a package)
Group Classes/Workshops
- • Allowed up to 24 hours before start; after that, seat is forfeited
Packages & Memberships
- Unused (cool-off): full refund within 7 days of purchase if no session availed.
- Partly used: pro-rata refund for unutilized sessions after re-pricing utilized sessions at stand-alone rates, applying a 10% admin fee.
- Transfer/hold: one-time transfer to family or hold (max 60 days).
- Validity: packages are valid for 6 months unless stated otherwise.
In-Patient (IP) Deposits
- ≥ 72 hours: 100% refund (less non-recoverable third-party charges).
- 24–72 hours: 50% refund.
- < 24 hours: non-refundable, except documented medical emergencies.
Refund Timelines (How Long It Takes)
within 7 days of the scheduled service date/purchase
within 2 business days by Sai Ayush team
within 3 business days after approval to original payment method
Credit to your account (bank/payment partner) typically takes 5–7 business days thereafter (up to 10 in rare cases). Payment gateway/convenience fees are non-refundable. Cash refunds are not issued.
Non-Refundable Items
- Services already rendered (completed consultations/sessions)
- No-shows and late cancellations beyond defined windows
- Payment gateway/convenience fees
- Promotional/complimentary or expired sessions
- Government/third-party charges we cannot recover
How to Request a Refund
Email: contact@saiayushayurveda.com
- • Booking ID / receipt, patient name & contact
- • Service name, branch, and scheduled date/time
- • Payment method (UPI/card/net-banking/wallet)
- • Reason for cancellation (support documents if emergency)
Helpline: +91 84668 82266 (Madinaguda)
Helpline: +91 81423 28080 (KPHB)
Third-Party Bookings & Insurance
If you booked via a third-party platform or corporate portal, you must cancel and seek refunds on the same platform; their specific timelines and policies apply. Insurance-linked services follow the insurer’s terms in addition to this policy.Legal Context
Nothing in this policy limits your rights under the Consumer Protection Act, 2019.Governing law: India; jurisdiction: Hyderabad, Telangana.
Registered address: Plot No. 59, JNTU–Hitech City Road, KPHB 7th Phase Rd, Hyderabad, Telangana 500085