Terms and Conditions for Online Consultation Payments
Effective Date: 21-May-2025
Welcome to Sai Ayush Ayurveda Hospital. These Terms and Conditions govern all online payments made through Razorpay for consultation services offered by our hospital.
1. General
By making a payment through Razorpay on our website or via payment link, you agree to the terms outlined below. Please read them carefully before proceeding.
2. Online Consultation Services
● Online consultations are conducted via phone or video call with our certified Ayurvedic doctors.
● The duration and timing of the consultation will be confirmed upon successful payment.
● The advice provided is based solely on the information shared by the patient during consultation. Sai Ayush Ayurveda does not take responsibility for any misinformation provided by the user.
3. Payment Terms
● All payments must be made in advance to confirm your appointment.
● Payments are processed securely through Razorpay.
● We accept payments via UPI, Debit Card, Credit Card, Net Banking, and Wallets as offered by Razorpay.
● Prices listed are inclusive of applicable taxes unless stated otherwise.
4. Confirmation and Invoicing
● Upon successful payment, you will receive an automated confirmation via SMS/email along with the appointment details.
● A digital invoice will also be issued.
5. Cancellation and Refund Policy
● Cancellations made at least 24 hours prior to the scheduled consultation time are eligible for full refund or rescheduling.
● Cancellations made within 24 hours of the consultation time are not eligible for a refund.
● In case the consultation is delayed or cancelled by Sai Ayush Ayurveda, you will be offered an alternate time slot or a full refund.
● Refunds, if applicable, will be processed within 7-10 working days through the original mode of payment.
6. Rescheduling
● Rescheduling is allowed only once per consultation, and it must be requested at least 12 hours before the scheduled time.
7. Privacy Policy
● Your personal and medical data will be kept confidential and used only for consultation and treatment purposes as per our Privacy Policy.
● Razorpay may store and process your payment information securely as per their privacy and security standards.
8. Limitation of Liability
● Sai Ayush Ayurveda shall not be held liable for any technical issues, payment gateway errors, or network failures during the payment process.
● Medical advice is based on the information provided; results and effectiveness may vary by individual.
9. Dispute Resolution
● For any disputes or grievances related to online consultations or payments, please contact our support team at:
📞 +91 81423 28080
📧 info@saiayushayurveda.com
10. Updates and Modifications
Sai Ayush Ayurveda reserves the right to change these terms and conditions at any time without prior notice. Updates will be posted on this page.